Scroll down to find information on your specific area
Vancouver & Lower Mainland
CTC Delivery Van – every other Wednesday and Thursday.
Wednesday areas: Ladner – Delta – Surrey – Aldergrove – Abbotsford – Chilliwack – Mission – Maple Ridge – Coquitlam
Thursday areas: New Westminster – Burnaby – North Vancouver – West Vancouver – Vancouver – Richmond
Check our Home Page for specific dates.
Shipping Charges:
$20 – Vancouver to Abbotsford
$27 – Chilliwack
Frozen packing charges do NOT apply
However should you not be home and wish to arrange drop off at your door, we would recommend using our frozen packing service.
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies only if you are not home and request this service
Vancouver Island – Qualicum to Victoria
Shipping available Monday, Tuesday & Friday – note 2 different services outlined below
CTC Delivery Van – Friday
Shipping Charges:
$15 – Lake Cowichan and Duncan
$15 – Ladysmith
$25 – Nanaimo and Victoria
$25 – Metchosin, Central Saanich and Sidney. $25 – Sooke. $25 – Qualicum, Parksville
Frozen packing charges do NOT apply
Should you not be home and wish to arrange drop off at your door, we would recommend using our frozen packing service.
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies only if you are not home and request this service
Kyte Delivery Service – Mon & Tues
Shipping Charges: (up to 40lb)
$15 – Lake Cowichan and Duncan
$15 – Ladysmith
$25 – Victoria
$25 – Metchosin, Central Saanich and Sidney
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies to all frozen deliveries
Central & North Island
Kyte Delivery – Mon & Tues
Please note that Nanaimo and North with the courier can be Mon/Tues afternoon – early evening or next day delivery.
Shipping Charges: (up to 40lb)
$25 – Nanaimo
$30 – Port Alberni
$25 – Parksville – Qualicum
$30 – Courtenay – Campbell River
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies to all frozen deliveries
Interior of BC
Ace Courier
Shipping occurs on the Wednesday’s that we are in Vancouver (check calendar for dates).
Shipping is overnight and your package should be available for pick up at the Ace depot Thursday morning.
Ace does offer a delivery option to your door, however this does lengthen the transit time by up to 6 hours or more. Ace Courier also charges $20 premium for a residential delivery. During the warmer months we recommend pick up at the depot first thing in the morning.
Shipping to interior destinations from Vancouver Island is available with Ace Courier, however transit time is “plus” one more day and an extra $10
Contact us for shipping quote for Northern BC
All shipping is done at buyers risk. We at CTC assume no responsibility for delayed, missing or lost shipments. When temperatures are above 30C, frozen arrival is not guaranteed unless picked up at your local Ace depot by 9am Thursday morning.
Shipping Charges from Vancouver:
KAMLOOPS – KELOWNA – LAKE COUNTRY-VERNON – ENDERBY – 100 MILE HOUSE – PENTICTON – QUESNEL – SUMMERLAND – WILLIAMS LAKE
$32 1 – 5lb
$39 6 – 11lb
$46 11 – 20lb
$55 21 – 30lb
CASTLEGAR – OLIVER – PRINCE GEORGE – PRINCETON – SALMON ARM – OSOYOOS
$32 1 – 5lb
$40 6 – 10lb
$49 11 – 20lb
NELSON – VANDERHOOF
$37 1 – 5lb
$45 6 – 10lb
$53 11 – 20lb
CRANBROOK
$38 1 – 5lb
$46 6 – 10lb
$56 11 – 20lb
INVERMERE
$39 1 – 5lb
$49 6 – 10lb
$59 11 – 20lb
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies to all frozen deliveries
Other Areas
Ace Courier – overnight
POWELL RIVER
$36 1 – 5lb
$44 6 – 10lb
$52 11 – 20lb
TOFINO – UCLUELET
$32 1 – 5lb
$39 6 – 10lb
$46 11 – 20lb
SALT SPRING ISLAND
$26 1 – 5lb
$32 6 – 10lb
$36 11 – 20lb
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies to all frozen deliveries
Sechelt, Gibsons & Sunshine Coast
CTC & Harbour Air
Shipping is avail on Fridays
Shipping Charges:
$22 – CTC to Harbour Air
Harbour Air freight is collected and due at destination, upon pick up
Harbour Air shipping costs range from $20 – $40
Frozen Packing Charges: 10% of your product cost up to a max $15/box
Applies to all frozen deliveries
Ordering Deadlines
Island orders can be shipped same day providing payment is received by 10am otherwise next available day to your location.
Mainland & Interior shipping orders are accepted and guaranteed a delivery spot if received by 4pm on Friday, prior to delivery week.
Orders received after 4pm on the Friday up till noon on Monday will be included as available delivery spots remain on the schedule.
On the Monday of delivery week you will receive a confirmed delivery day and 2 hour delivery window. Any time constraints you may have should be noted on your order form in the comment field.
Payment is due by Monday noon of delivery week
Wednesday areas include:
Delta – Surrey – White Rock – Langley – Aldergrove – Abbotsford – Chilliwack – Mission – Maple Ridge – Coquitlam – Port Coquitlam – Burnaby – New Westminster
Thursday areas include:
Burnaby – New Westminster – Vancouver – North/West Vancouver – Richmond
See the calendar to confirm mainland delivery week.
Pickup
- Pre-Ordering is required through the website. Please put in the comments section what day and time you would like to pick up.
- We are located at 5475 Aquino Rd, Duncan. V9L6H4
- Pickup box is at the lower of the 2 gates and your order will be inside the pick up box or freezer
- All cash payments go in the slot in the fence.
- Any questions, please ring the bell on the post and someone will attend.
- After hours or weekend pick up is by appointment provided we are available. Arrangements need to be made by noon of pick up day or Friday noon for weekends
Payment
We accept email transfers, visa & mastercard.
Cash is an option for Island deliveries & lower mainland deliveries serviced by CTC or Kyte Delivery.
Island Deliveries – payment is required by 10am of shipping day
Lower Mainland Deliveries – payment is due Monday noon of delivery week.
Frozen Packing Charges
We use insulated packing material to ensure your order remains frozen while in transit. Packing charges are calculated at 10% of your product cost to a maximum of $15/box. Ice packs are also available at a cost of $1-2 depending on the size needed.
Deliveries with CTC delivery service, do not incur frozen packing charges. However, should you not be home and wish to arrange drop off at your door, we would recommend using our frozen packing service.
Claim Issues
All claims and/or concerns need to be reported within 24 hours.
There are no LIVE insect guarantees when temperature are below 5C or above 29C.
All shipping is done at buyers risk. We at CTC assume no responsibility for delayed, missing or lost shipments. When temperatures are above 30C, frozen arrival is not guaranteed unless picked up at your local Ace depot by 9am Thursday morning.
We assume no responsibility for delays with other carriers/couriers.
Delivery Disclaimer
Deliveries that require a phone call on arrival –
It is the customer’s responsibility to have access to your phone and be available to answer our delivery driver’s call. Their name and phone number will be noted on your invoice so you can easily recognize it.
It is not our responsibility should their call be directed to your voicemail or be blocked because it is unrecognized.
Our delivery driver will call and/or text repeatedly for 5 minutes, after which your delivery will be abandoned and need to be rescheduled.
Rescheduled deliveries are $12.
If you miss our delivery driver and wish to cancel your order, a restocking charge of 20% will apply.